Terms of Service

1. About DoggoCool

DoggoCool (doggocool.com) is operated by Lonias, a sole proprietorship (enskild firma) registered in Sweden. References to "we," "us," or "our" in these Terms refer to Lonias. You can contact us at info@lonias.com.

2. Acceptance of These Terms

By placing an order or otherwise using this website, you agree to be bound by these Terms of Service and our Refund Policy and Privacy Policy. If you do not agree, please do not use this site.

3. Products and Pricing

All prices are shown in the currency applicable to your selected market and may include or exclude taxes and import duties depending on your delivery country, as displayed at checkout. We reserve the right to correct pricing errors and to change prices at any time before an order is placed.

4. Orders, Payment, and Order Acceptance

Submitting an order is an offer to purchase. We may cancel or refuse any order, including for suspected fraud, pricing errors, or stock unavailability, and will refund any payment taken for a cancelled order.

5. Shipping, Delivery, and Customs

Orders are fulfilled internationally. Estimated delivery times vary by destination. Where applicable, import duties and taxes are calculated and charged at checkout based on your delivery country, so you should not be charged additional customs fees on delivery for the amounts calculated at checkout. We are not responsible for delays caused by customs processing or carriers.

6. Right of Withdrawal and Returns

If you are a consumer in Sweden or the EU, you have a 14-day right of withdrawal under the Swedish Distance and Off-Premises Contracts Act and the EU Consumer Rights Directive. See our Refund Policy for full details on how to exercise this right.

7. Limitation of Liability

To the extent permitted by applicable law, Lonias is not liable for indirect, incidental, or consequential damages arising from the use of our products or this website. Nothing in these Terms limits any liability that cannot be limited under Swedish or EU consumer protection law.

8. Governing Law

These Terms are governed by the laws of Sweden, without prejudice to any mandatory consumer protection rights you have in your country of residence as an EU consumer.

9. Contact

Questions about these Terms can be sent to info@lonias.com.