Shipping Policy

Processing Time

Orders are processed within 1–2 business days of being placed.

Estimated Delivery Times

Estimated delivery is 1–3 weeks depending on your delivery address, with most orders to EU arriving within that window. Delivery times are estimates, not guarantees, and can be affected by customs processing, carrier delays, or local holidays.

Shipping Costs

Shipping costs, if any, are calculated and displayed at checkout before you complete your purchase.

Customs and Import Duties

Where applicable, import duties and taxes are calculated and charged at checkout based on your delivery country. You should not be charged additional customs fees on delivery for amounts already calculated at checkout. We are not responsible for delays caused by customs processing.

Order Tracking

Once your order ships, you will receive a confirmation with tracking information where available.

Lost or Delayed Shipments

If your order hasn't arrived within the estimated delivery window, contact us at info@lonias.com and we'll look into it with the carrier.

Contact

Questions about shipping can be sent to info@lonias.com.