Frequently Asked Questions
What sizes are available?
Our cooling mat comes in 5 sizes, from XS to XL, fitting everything from small breeds to extra-large dogs. Check the size chart on the product page for exact measurements.
How does it stay cool without a fridge or battery?
The mat uses a breathable ice-silk fabric that activates from your dog's body heat and feels cool to the touch the moment they lie down. It naturally recharges once they get up — no freezing, charging, or plugging in required.
How do I clean it?
Hand wash with mild soap and cold water, then air dry. Avoid the washing machine and dryer to keep the ice-silk fabric performing at its best.
Is it safe for puppies and senior dogs?
Yes. The mat is gentle on paws, joints, and skin, making it a comfortable option for dogs of any age. As with any new product, we recommend supervising first use.
Where can I use it?
Anywhere your dog spends time — indoors on the floor or a crate, in the car, on the patio, at the beach, or while camping. It's lightweight and easy to bring along.
How long does shipping take?
Orders are typically processed within 1-2 business days. Delivery times vary by destination and will be shown at checkout.
What if it doesn't work for my dog?
If you run into any issues, reach out through our contact page and we'll make it right.